HYDERABAD, India–(BUSINESS WIRE)–April 21, 2022–
TDCX, Inc. (“TDCX” or the “Company”) (NYSE: TDCX), a fast-growing digital customer experience (CX) solutions provider for technology and blue-chip companies, today announced the launch of its activities in India. The move is part of TDCX’s strategy to expand its geographic coverage, allowing it to better meet customer needs through a combination of different locations.
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TDCX has set up a 45,000 square foot office at Sky View 20, located in the heart of Hyderabad’s Information Technology and Engineering Consulting City (“HITEC City”), a technology hub that is home to multinational companies and leading innovations. (Photo: BusinessWire)
TDCX has set up a 45,000 square foot office at Sky View 20, located in the heart of Hyderabad’s Information Technology and Engineering Consulting City (“HITEC City”), a technology hub that is home to multinational companies and leading innovations.
The outsourced CX services market, valued at USD 80.3 billion in 2020, is expected to reach USD 100.4 billion by 2025 Europe and a site in Latin America regional and global markets. In addition to serving the fast-growing domestic market of India, the site enhances TDCX’s ability to serve the global English market through a combination of offshore and nearshore locations.
Mr. Byron Fernandez, Group Chief Information Officer and Executive Vice President for Malaysia and India, said: “The accelerating pace of digitization coupled with advances in artificial intelligence solutions and the expectation of points Fully integrated multi-channel contact platforms are some of the factors driving the growth of the customer experience market.
“In line with these trends, brands are increasingly turning to specialist vendors, such as TDCX, to provide the expertise, resources and customer experience management technology needed to deliver high customer satisfaction that reinforces brand preference and loyalty. By adopting this approach, brands not only meet their customers’ requirements, but free themselves from the complexities of recruiting and training staff, innovating their CX solutions, and maintaining the campus.
“India has long been known for its advantages as an outsourced market, both from a talent and cost perspective. Our latest location in India adds to our existing capabilities and allows us to help our clients optimize their CX strategy and achieve their goals faster and more efficiently,” said Fernandez.
Hyderabad site to help fuel TDCX’s digital ambitions
As an enabler of the digital economy, technology is a key pillar in how TDCX delivers high value-added services to its customers. Through its Hyderabad office, it aims to attract more technologists to develop innovative solutions that improve end-user experience and drive better business results.
Mr. Fernandez said, “Given the immense talent and advantages of Hyderabad as an IT hub, we have chosen to base our operations in India outside of the city. We are looking to hire technologists with expertise in Frontend, UI/UX, Angular and React JS, Full stack and other emerging technologies. The Hyderabad team will help develop and maintain software products that will enable us to gain deeper insights into customer behavior and preferences and turn this insight into tangible results for our customers.”
In determining the location of its Hyderabad office, TDCX also ensured that it was in a space that promoted employee health and well-being. The building where the TDCX office is located incorporates abundant greenery, natural light and optimized air circulation and is LEED Gold and International WELL Building Institute certified, making it a welcoming, productive and inspiring work environment.
About TDCX Inc.
TDCX, headquartered in Singapore, provides transformative digital CX solutions, enabling leading global and disruptive brands to acquire new customers, retain them and protect their online communities.
TDCX helps its customers realize their customer experience aspirations by leveraging technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong presence in Asia have made it a trusted partner for clients, especially high-growth new economy companies, looking to tap into the region’s growth potential.
TDCX’s commitment to delivering positive results for our customers extends to its role as a responsible corporate citizen. Its corporate social responsibility program focuses on positively transforming the lives of its employees, communities and the environment.
TDCX employs over 14,000 employees across 26 campuses worldwide, including locations in Singapore, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, in Spain and Colombia. For more information, please visit www.tdcx.com.
1 Source: Frost & Sullivan
See the source version on businesswire.com: https://www.businesswire.com/news/home/20220421005083/en/
Eunice Seow, [email protected], +65 8432 8388
KEYWORD: SINGAPORE INDIA ASIA PACIFIC
INDUSTRY KEYWORD: SOFTWARE TECHNOLOGY DATA MANAGEMENT
SOURCE: TDCX INC.
Copyright BusinessWire 2022.
PUBLISHED: 04/21/2022 04:00 AM/DISC: 04/21/2022 04:02 AM